Pre-Order Policy
Pre-Order Policy
At Tsubaki Beauty, selected products may be available for pre-order when they are temporarily out of stock, on their way to our warehouse, or available to order from our suppliers.
Pre-ordering allows you to reserve products that are not currently available for immediate shipment. Please read the following information carefully before placing a pre-order.
1. What is a Pre-Order?
A pre-order is an order placed for a product that is not currently ready for immediate shipment.
All pre-order products are clearly marked as PREORDER on the product page before purchase.
Depending on the product and its availability:
- the product may already have been ordered from our supplier and be on its way to our warehouse; or
- we may place the order with our supplier after receiving your pre-order.
This allows us to offer a wider selection of products while helping us avoid unnecessary overstock and waste.
Please allow up to 3 weeks for pre-order items to be ready for shipment, unless a different timeframe is stated on the individual product page.
The stated timeframe is an estimate and may be affected by supplier availability, supplier processing times, international transportation, customs clearance, carrier disruptions, and other global or regional logistics conditions.
Normal delivery times apply after your pre-order has been prepared and dispatched from our warehouse.
2. Partial Payment
Some pre-order products may be offered with a partial payment option.
When partial payment is available, you pay the amount displayed at checkout when placing your order. This initial payment reserves the product for you.
The remaining balance will be collected or requested when your pre-order is available and ready for shipment.
The amount payable at checkout and the remaining balance will be displayed before you complete your purchase.
The percentage or amount required as an initial payment may vary and will always be shown during the ordering process.
3. When Will the Remaining Balance Be Collected?
Once your pre-order is available and ready for shipment, we may attempt to collect the outstanding balance using the payment method provided when the order was placed, where technically supported.
If the payment cannot be processed successfully, we will contact you at the email address provided with your order and may send you a separate invoice or payment request.
Please make sure that the email address and other contact information provided with your order are correct and that you regularly check your inbox, including your spam or junk folder, while you have an active pre-order.
4. Unsuccessful or Outstanding Payments
If we are unable to collect the remaining balance, we will contact you and give you the opportunity to complete the payment.
The outstanding balance should be paid within 48 hours after our payment request is sent.
If we do not receive the outstanding payment or a response from you within this period, Tsubaki Beauty reserves the right to cancel the pre-order and release the reserved product for sale.
Once an order has been cancelled, it may not be technically possible to reactivate it.
If the product is still available, you are welcome to place a new order through our online store.
5. Products Arriving Earlier Than Expected
The timeframe shown for a pre-order is an estimated availability period.
Sometimes products arrive at our warehouse earlier than expected.
If your pre-ordered product becomes available earlier, we may request or collect the remaining balance earlier so that your order can be prepared and shipped without unnecessary delay.
For partial-payment pre-orders, the relevant payment request is therefore connected to the product becoming available and ready for shipment, rather than to the end of the estimated three-week waiting period.
6. Pre-Order Delays
We do our best to make pre-order products available within the stated timeframe, which is normally up to 3 weeks unless otherwise indicated on the product page.
However, many of our products are sourced internationally, and circumstances outside our reasonable control can sometimes cause delays.
These may include, for example:
- supplier processing or availability delays;
- international transportation delays;
- customs clearance;
- carrier or logistics disruptions;
- strikes;
- severe weather or natural events;
- supply-chain disruptions; or
- unexpected global or regional events affecting international transportation.
For this reason, the stated pre-order timeframe is an estimated timeframe and cannot always be guaranteed.
If we become aware of a significant delay affecting your pre-order, we will make reasonable efforts to inform you.
7. Orders Containing Pre-Order and In-Stock Products
If an order contains both in-stock products and pre-order products, the order may be held until all products are available so that they can be shipped together.
This means that an in-stock item included in the same order may not be dispatched immediately.
If you would like the available products to be shipped separately, please contact us. Additional shipping costs may apply for a separate shipment.
8. Availability and Supplier Changes
Although we make every reasonable effort to fulfil all pre-orders, placing a pre-order does not guarantee final product availability.
Depending on the product, we may order the item from our suppliers only after receiving your pre-order. In some cases, a product that appeared to be available may become unavailable, sell out, be discontinued, or no longer be obtainable from our usual suppliers.
We may also check alternative suppliers in an effort to fulfil your order. However, there may be situations where we are unable to source the product from any of our available suppliers.
If we are unable to obtain the pre-ordered product, we will inform you by email about the availability update and cancel the affected pre-order.
Any amount already paid for the cancelled product will be refunded in full using the applicable payment method.
If your order contains other products that are still available, we will contact you where necessary regarding how the remaining items will be handled.
9. Cancellation and Statutory Withdrawal Rights
Pre-orders remain subject to applicable statutory consumer rights.
Nothing in this Pre-Order Policy is intended to restrict or exclude any mandatory cancellation, withdrawal, refund, or other consumer rights provided under applicable German or European Union law.
Where a statutory right of withdrawal applies, the applicable information and conditions can be found in our Cancellation / Right of Withdrawal Policy.
10. Shipping After Your Pre-Order Is Ready
The up to 3-week pre-order period is not the delivery time to your address.
It refers to the estimated period required for the pre-order product to become available and ready for shipment from Tsubaki Beauty.
Once your order has been dispatched, the normal delivery timeframe for your destination applies.
You will receive shipping and tracking information where available once your order has been dispatched.
11. Contact Us
If you have questions about the status of your pre-order, remaining payment, or expected availability, please contact us:
Tsubaki Beauty UG
Karlsfeld, Germany
Email: care@tsubakibeauty.com
We will be happy to assist you.